Warranty Policy
Thank you for your interest in the products and services of Paddock Blade Industries Ltd (referred to as “Paddock Blade”).
This warranty applies to physical goods, and only to physical goods, purchased from Paddock Blade.
What does this warranty cover?
This warranty covers any defects in material or workmanship under normal use and maintenance during the applicable warranty period.
During the warranty period, Paddock Blade will repair or replace, at no charge, products or parts of a product that prove defective because of improper material or workmanship under normal use and maintenance.
How long does the coverage last?
The warranty period depends on the product:
- Paddock Blade paddock cleaners (Original and Pro) — lifetime warranty on the main body, for as long as the original purchaser owns the product. Towing cables are covered for 12 months.
- Heated Rug & Boot Dryers — 10 years on the frame, 12 months on the heater element.
- Tack Lockers — 2 years on the locker, 12 months on included components.
- Tie Posts — 2 years.
- All other products, including solariums, rug boxes, therapy equipment and hay feeders — 12 months.
The warranty period applicable to your product is stated on its product page.
A replacement product or part assumes the remaining warranty of the original product from the date of replacement or repair, whichever is longer.
What will we do to correct problems?
Paddock Blade will repair or replace the product at no charge, using new or refurbished replacement parts.
What does this warranty not cover?
This warranty does not cover any problem caused by conditions, malfunctions or damage not resulting from defects in material or workmanship.
This includes improper use of the product, use of the product for anything other than its intended purpose, or damage resulting from failure to store or maintain the product correctly.
Normal cosmetic wear, such as surface scratches to the coating, is not considered a defect.
Who is covered?
This warranty covers the original purchaser only. Products that have been re-sold or gifted to other parties are not covered. This excludes products supplied through officially approved Paddock Blade retailers or distributors.
How do I make a claim?
To obtain warranty service, please contact us first so we can determine the problem and the most appropriate solution for you.
Email [email protected] stating your order number, name and order address, along with a description of the issue. Photographs are helpful.
Your statutory rights
This warranty is in addition to, and does not affect, your statutory rights under the Consumer Rights Act 2015.
Paddock Blade Industries Ltd