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Return & Refund Policy

Last updated: May 15th 2023

Thank You for shopping at Paddock Blade UK operated by Paddock Blade Industries LTD

If for any reason, You are not completely satisfied with a purchase or you would like some more information prior to purchasing We invite You to review our policy on refunds and returns. 

The following terms are applicable for any products that You purchased with
Us.


Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined
under the following conditions.

The following definitions shall have the same meaning regardless of whether
they appear in singular or in the plural.


Definitions

For the purposes of this Return and Refund Policy:

* You means the individual accessing or using the Service or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
* Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Paddock Blade Industries Ltd
* Service refers to the Website.
* Website refers to Paddock Blade UK accessible from www.paddockblade.co.uk
* Goods refer to the items offered for sale on the Service.
* Orders mean a request by You to purchase Goods from Us.


Your Order Cancellation Rights

You are entitled to cancel Your Order within 7 days of receiving your order.

The deadline for canceling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your the decision by means of a clear statement. You can inform us of your decision by:

* By email: hello@paddockblade.co.uk

We will reimburse You no later than 30 days from the day on which We receive the returned Goods and once we have inspected the returned goods to make sure they are not damaged in any way. 

* Unless otherwise agreed between You and Us You will be responsible for the cost of returning the goods to Us

We will use the same means of payment as You used for the
Order and You will incur a 25% handling and restocking fee for such reimbursement.


Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

* The Goods were purchased in the last 30 days

*The Goods are unused and unopened
* The Goods are in the original packaging
* The Goods are packaged safely and securely being cling wrapped and strapped to the same pallet on which they arrived
* The Goods are fit and safe for transport
* The Goods are in good working order with no damage
* The Goods have been cleaned thoroughly removing any animal manure or any other foreign objects 

* The goods have a freight label clearly, visibly, and securely attached to the product.

*A signed manifest document by the courier driver who picks the product up is photographed and emailed to us at hello@paddockblade.co.uk

The following Goods cannot be returned:

* There is no fault with the goods and you have just had a change of mind

* The supply of Goods made to Your specifications or clearly personalized.
* The supply of Goods which according to their nature are not suitable to be
returned, deteriorate rapidly, or where the date of expiry is over.
* The supply of goods which are not suitable for return due to health
protection or hygiene reasons and were unsealed after delivery.

*The supply of goods has been customized, altered or modified in any way

* The supply of good have been damaged by You or anyone You have allowed using the Product
* The supply of goods which are, after delivery, according to their nature,
inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet
the above return conditions in our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods to an address as instructed by us prior to sending it.

We cannot be held responsible for goods damaged or lost in return shipment.

We are unable to issue a refund without actual receipt of the Goods and proof of received return delivery.


Gifts

If the Goods were marked as a gift when purchased and then shipped directly to
you, You’ll receive a gift credit for the value of your return. Once the
returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had
the Order shipped to themselves to give it to You later, We will send the
refund to the gift giver.

Klarna

In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.


Contact us

If you have any questions about our Returns and Refunds Policy, please contact
us:

* By email: hello@paddockblade.co.uk

Genuine reviews from very happy people

Received in quick time. Does exactly what it should do, just got to get the speed right. Any little bits missed I simply let dry out and chain harrow over. Very impressed. Could do with a tractor sized version though! Thank you for an excellent product

Paul Evans

Upon receiving the paddock blade, I have been nothing but impressed saving huge amounts of time and keeping the yard to the highest possible standard.
I recommend and congratulate Paddock Blade UK for bringing this amazing tool into Horse management.

Roland Tong

Great bit of kit, works well in our paddocks. Looking forward to riding in all the spare time I’ll have not poo picking! Video in comments of it in action!

Ruth Jacobs

I was so dubious that this would work for me. I have very bumpy rig and furrow fields. I’m pleased to say I was wrong. I had to go over the field a number of times but I have a clear field and a huge pile of droppings.

Can’t wait to use this each week to ensure my fields are kept poo free!

Helen Chester

Excellent purchase Received in quick time! Our fields are not flat and we have had no issues. Very impressed I will never use a wheel barrow again.
Thank you for an excellent product and excellent customer service.

Beth Mclean

BEST PURCHASE EVER !

Received our paddock blade on Friday and honestly couldn’t be more thrilled with it. It’s easy to use, does a fabulous job and really couldn’t recommend it enough! To top it off the entire process was hassle free too.

Rhian Mullis

Top quality item and excellent customer service. Oh and you can do a 2 acre field that hasn’t been done in a month (or two) in under an hour!

Jon Davis

Awesome piece of kit and don’t know how we have gone so long without one.

Victoria Wallace

Paddock blade – one of the best tools ever. Easy to use, easy to tow, makes light work of the fields. Saves tonnes of time, picks up every bit and even levels the field out while it’s going. Highly Highly recommend.

Joe Castles

1B West Coppice Road, Brownhills, Walsall WS8 7HB

Call - 07340 748 027