Last updated: August 8th 2025
At Paddock Blade, we want customers to be confident in their purchase. This policy is intended to protect both our customers' statutory rights and Paddock Blade against the return of products that have been put into operational use.
This policy applies to purchases from Paddock Blade UK, operated by Paddock Blade Industries Ltd.
1. Your 14-Day Right to Cancel
If you purchase online as a consumer, you normally have the statutory right to cancel your order within 14 days of receiving the goods.
You must notify Paddock Blade of your decision to cancel within this period and return the goods within the applicable statutory return period.
Nothing in this policy limits your statutory rights.
2. Inspection of Your Product
You are welcome to unpack and reasonably inspect your product after delivery to establish its nature, characteristics and functioning.
Opening the packaging, removing protective packaging and visually inspecting the product will not, by itself, prevent a return.
However, customers should take reasonable care of products while deciding whether to keep them.
There is an important distinction between inspection and putting a product into operational use.
3. Operational Use
Products should not be put into operational use if you are considering returning them.
Examples of operational use include, but are not limited to:
- towing or operating a Paddock Blade in a paddock, field, arena or other working environment;
- using a Paddock Blade to collect manure, grass, debris or other material;
- driving or operating an e-Barrow
- using an e-Barrow to transport manure, feed, materials, equipment or other loads;
- installing and operating equipment in its intended working environment beyond what is reasonably necessary to inspect its nature, characteristics and functioning; and
- otherwise putting any product into practical working use.
Evidence of operational use may include mud, manure, grass, dirt, tyre wear, scratches, abrasions, dents, coating damage, staining, contamination, wear to working surfaces or other signs that the product has been used.
4. Used Products and Diminished Value
Where a consumer exercises a statutory cancellation right, UK consumer law permits Paddock Blade to recover any reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the product.
Putting our equipment into operational use may significantly reduce its value because Paddock Blade cannot necessarily resell a used product as new.
Where this occurs, we reserve the right to make a deduction from the refund reflecting the actual reduction in value of the returned product.
Depending upon the extent and nature of the use, this deduction may be substantial and, where the product's value has been diminished accordingly, may be up to the full contract price.
Each returned product will be assessed individually.
We strongly recommend that customers who are uncertain whether they wish to keep a product inspect it without putting it into operational use.
5. Voluntary Returns
Any return accepted by Paddock Blade that falls outside a customer's statutory cancellation or other statutory rights is entirely at Paddock Blade's discretion.
For a voluntary return to be considered, the product must:
- be unused;
- be clean and in as-new, resaleable condition;
- contain all components, accessories and documentation;
- be returned in its original packaging and, where supplied, on its original pallet; and
- show no evidence of installation or operational use.
We do not accept used products under our voluntary returns policy.
6. Returning Products
You must contact Paddock Blade before arranging a return.
For change-of-mind cancellations, the customer is responsible for the direct cost of returning the goods unless we have expressly agreed otherwise.
Products must be securely and appropriately packaged for transport. Where the original packaging and/or pallet is available, it should be used.
For returns accepted under our voluntary returns policy, original packaging is required.
The customer remains responsible for the goods until they are received by Paddock Blade. Any damage occurring because a product has been inadequately packaged may be taken into account when assessing its condition and value where permitted by law.
7. Faulty, Damaged or Misdescribed Products
The provisions above concerning change-of-mind returns and operational use do not remove your statutory rights where a product is faulty, damaged, not as described or otherwise fails to conform to the contract.
These rights are governed separately by the Consumer Rights Act 2015.
Nothing in this policy excludes or restricts your statutory rights.
8. Business Customers
Statutory consumer cancellation rights do not apply to purchases made wholly or mainly for business purposes.
Returns from business customers are therefore accepted only at Paddock Blade's discretion and subject to any applicable contractual terms.
Unless otherwise agreed by Paddock Blade in writing, used products purchased by business customers cannot be returned simply because the customer has changed their mind.
If you have any questions about returns, cancellations, or your statutory rights, please contact us at:
π§ [email protected]